ACCENOUS INTEGRALS PRIVACY POLICY

1. INTRODUCTION

Accenous Integrals (“Accenous,” “we,” “us,” or “our”) is a leading software product and service company based in Puducherry, India. We specialize in providing innovative software solutions and services to our clients. This Privacy Policy outlines how Accenous processes and protects personal data collected through our website, services, forums, and mobile applications (“Platform”).

At Accenous, we are committed to safeguarding the privacy and security of personal information entrusted to us by our users (“Users”, “you”, or “your”). This Policy explains our practices regarding the collection, use, and protection of personal data.

Accenous is the Data Controller responsible for protecting your personal information in accordance with this Privacy Policy and applicable data protection laws, including The India Digital Personal Data Protection Act 2023 (DPDPA) 

For inquiries about this Privacy Policy or to exercise your rights regarding personal data, please contact us at info@accenous.com.

2. GENERAL PRINCIPLES. CONFIDENTIALITY

Accenous adheres to the following principles when processing Personal Data:

  • Lawfulness, Fairness, and Transparency: Personal Data is processed lawfully, fairly, and transparently with respect to the data subject.
  • Purpose Limitation: Personal Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
  • Data Minimization: Personal Data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
  • Accuracy: Personal Data is accurate and, where necessary, kept up to date.
  • Storage Limitation: Personal Data is kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which it is processed.
  • Integrity and Confidentiality: Personal Data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

All information stored on Accenous’s Platform is treated as strictly confidential and accessed only by authorized personnel.

3. INFORMATION WE COLLECT

3.1. Information You Provide to Us

We collect the following types of personal information when you use the Accenous Platform, which is necessary for the performance of our services and to comply with legal obligations:

  • Account Registration Information: When you register with Accenous, we require basic information such as your email address and password. Additional information, such as your name, contact details, and identity verification documents (e.g., passport, national ID), may be required for specific services.
  • Login Information: We collect login information, including scopes from Google (Login and Email scopes) and email from Facebook, when you use third-party login services.
  • Payment Information: To process payments for our services, we may require financial information, although we do not store credit card details directly.
  • Communications: When you communicate with Accenous, we collect information about your inquiries or requests and any information voluntarily provided during these communications.
  • Job Applicants’ Information: If you apply for a career position at Accenous, we collect information submitted through our career portal or via email.
  • Visitors and Users-of-Users: Information may be collected about visitors and users of our clients’ websites or services (“Users-of-Users”) solely for and on our clients’ behalf.

You may also choose to provide us with additional information through forms, surveys, community forums, promotions, or other features of the Accenous Platform.

Legal Basis for Processing:

Accenous processes personal information based on:

  • Your consent when you voluntarily provide personal data.
  • The performance of contractual obligations between Accenous and the User.
  • Legitimate interests pursued by Accenous, as the Data Controller, or compliance with legal obligations (e.g., ICANN rules for domain registration).

Disclaimer

Please refrain from including sensitive personal information (e.g., name, address, telephone number, payment card details) in your communications with us, except where absolutely necessary.

Right to Delete Your Data

You have the right to access, edit, update, or delete your personal information by logging into your Accenous Account. To deactivate your account or delete specific information, please contact us at info@accenous.com.

Information Related to Calls or Meetings

Calls or meetings with Accenous may be recorded for quality management purposes. Recorded data may include email address, date/time of conversation, duration, audio/video recordings, and any other personal data voluntarily provided during the interaction. Recordings are retained for up to 30 days and deleted thereafter.

3.2. Information We Collect When You Use the Platform

When you use the Accenous Platform or contact us directly through any communication channel, we may collect personal information and other data necessary for the adequate performance of our services, compliance with legal obligations, and our legitimate interests in providing and improving the functionalities of the Accenous Platform.

Automatic Collection of Data

  • Log Data and Device Information: We automatically collect log data and device information when you access and use the Accenous Platform. This includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
  • Tracking Technologies and Cookies: Accenous uses cookies, beacons, tags, scripts, and similar technologies for various purposes such as click tracking, source tracking, and item tracking codes. These technologies also collect information about your device’s operating system, phone model, device ID, and customer number. For more details, please refer to our Cookies Policy.
  • Usage Information: We utilize tools like Google Analytics to gather insights into your interactions with the Accenous Platform, including pages visited, content viewed, searches performed, bookings made, and other actions taken on the Platform.
  • Geo-location Data: In order to enhance user experience and comply with applicable legal requirements such as tax and pricing regulations, we may collect approximate geo-location data derived from your IP address when you access the Accenous Platform using your device.

Legal Basis for Processing:

Accenous processes this information based on:

  • Your consent, where applicable.
  • The necessity for the performance of contractual arrangements and obligations between Accenous and the User.
  • Our legitimate interests as the Data Controller to manage and improve the Accenous Platform.

4. HOW WE USE YOUR DATA

Accenous uses, stores, combines, and processes personal information and other data collected about you for the following purposes:

  • Identification: Personal identification information is collected and processed to verify User identity and facilitate the use of our services, including domain name registration. This information may also be used to provide support, communicate updates, and notify you of changes to our Terms of Use or this Privacy Policy.
  • Trusted Environment: We verify and authenticate User-provided information (e.g., ID numbers, email addresses) to detect and prevent fraud, spam, abuse, security incidents, and other illegal activities.
  • Aggregated Statistical Data and Market Research: We use aggregated and non-personal information to analyze customer needs, sales trends, and other business activities to improve our services.
  • Technical Support and Diagnostics: We use data related to device usage, operating systems, and browsing activities to diagnose server issues, administer the Accenous Platform, and optimize application performance.
  • Customized Marketing: By analyzing data provided by you and your interactions with the Platform, we personalize our marketing offers to enhance your experience.
  • Service and Billing Messages: Accenous may contact you with important information regarding our services, such as maintenance notices, support ticket responses, payment reminders, or notifications of material changes in our services.
  • Contact and Feedback: We may contact you via email, telephone, text messages, or other communication channels to notify you about your account, resolve disputes, collect fees, gather feedback through surveys, or enforce agreements and legal obligations.
  • Direct Marketing and Service Notifications: Depending on your preferences, we may send you direct marketing offers, newsletters, or service expiration/renewal reminders via email, SMS, WhatsApp, or through your Accenous Account. You have the right to manage your communication preferences and withdraw consent at any time.

5. INFORMATION PERTAINING TO VISITORS AND USERS OF OUR USER’S WEBSITES OR SERVICES

Accenous may collect, store, and process information about visitors and users of our clients’ websites or services (“Users-of-Users”) solely at our clients’ direction and on their behalf. Our clients retain control and responsibility as data controllers for such information, including compliance with privacy and data protection laws.

6. DIRECT MARKETING AND SERVICE EXPIRATION NOTICES/RENEWAL REMINDERS

Upon creating an Account on our Platform, you have the option to consent or opt-out of receiving direct marketing offers or service notifications directly to your provided contact details. We use this information, along with data analytics, to personalize communications and improve our services. You can manage your preferences through your account settings or by contacting us.

7. OTHER USES OF YOUR PERSONAL DATA

  • Platform Development: We use data, including public feedback, for research and development to enhance the Accenous Platform’s functionality and user experience.
  • Customer Support: Your data is used to investigate and resolve issues reported by you, such as bugs or complaints.
  • Aggregate Insights: We generate aggregated insights from data that does not identify individuals, which we share for business purposes.
  • Security and Investigations: We may use your data to maintain security, prevent fraud, investigate violations of our Terms of Use or policies, and protect our users and services.

8. SOURCES OF PERSONAL DATA

We collect personal data directly from you, your devices, social network operators (e.g., Facebook, Google), third-party service providers, suppliers, partners, and other legal sources

9. RETENTION AND DELETION

Accenous retains your personal information for as long as necessary to provide our services and comply with legal obligations. Upon deactivation of your Accenous Account, certain data may be retained for tax, legal reporting, auditing, fraud detection, and backup purposes. We ensure that any retained personal information is securely handled and anonymized where possible.

For domain name registration data, please refer to ICANN guidelines regarding public WHOIS directory information.

10. DATA TRANSFERS AND USE OF THIRD-PARTY SERVICES

Accenous may transfer your Personal Data to third parties under the following circumstances:

10.1. With Your Consent

We will share your Personal Data with companies, organizations, or individuals outside our group of companies when we have obtained your consent to do so.

10.2. Processing Locations

Your Personal Information may be processed, maintained, and stored by Accenous and our authorized affiliates and service providers in various locations, including but not limited to the United Kingdom, Netherlands, Lithuania, Cyprus, and other jurisdictions as required by law or necessary for the provision of our services.

  • Job Applicants Information: Information submitted by job applicants will be processed and stored in Lithuania, or in secured cloud storage as provided by our Third-Party Services.
  • Data Protection Measures: Our affiliates and service providers who process or store your personal data on behalf of Accenous are contractually bound to protect and secure it according to industry standards and legal requirements.
  • Domain Name Registration Data: Information related to domain name registrations and identification data is shared with third parties in accordance with ICANN rules.
  • Non-personally Identifiable Information: We may share non-personally identifiable information publicly or with partners for purposes such as showing usage trends of our platform.
  • Mergers and Acquisitions: In the event of a merger, reorganization, acquisition, or sale, we will ensure the confidentiality of Personal Data and provide appropriate notices to affected Users.

10.3. Data Localization Obligations

If you reside in a jurisdiction with data localization or residency requirements, we may maintain your Personal Information within those territorial boundaries as legally obligated. By using our services, you acknowledge and consent to such practices.

10.4. Targeting and Advertising

Accenous utilizes Facebook, Google, and other advertising platforms for targeted marketing. Please review the privacy policies of these providers for information on targeted advertising and your opt-out rights.

10.5. Social Media Features

Our services may include Social Media Features (e.g., Facebook Connect, Google Sign-in) that may collect your IP address and other information to function properly. Your interactions with these features are governed by the policies of the respective providers.

10.6. Legal Obligations

We may disclose your Personal Data to public authorities or other competent authorities when legally required to comply with applicable laws, regulations, or legal processes.

10.7. Other Sharing Scenarios

We may share your personal data with third parties based on your explicit consent or when legally obligated to do so.

11. SECURITY

Accenous implements security measures, including physical, electronic, and procedural safeguards, to protect your Personal Information. These measures include HTTPS encryption, regular system monitoring for vulnerabilities, and the adoption of new security technologies and services. However, while we strive to protect your data, we cannot guarantee absolute security against all potential threats.

We encourage you to use strong passwords and exercise caution when sharing sensitive information.

12. YOUR RIGHTS

You have rights regarding the protection of your Personal Data, subject to limitations and conditions under DPDPA and applicable laws. These rights include:

  • Access: You can request access to the information we hold about you.
  • Rectification: You can request corrections to inaccurate or incomplete data.
  • Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
  • Erasure: You can request the deletion of your data under certain circumstances.
  • Restriction: You may request restrictions on the processing of your data.
  • Objection: You can object to the processing of your Personal Data, including for direct marketing purposes.

You can exercise these rights by accessing your account settings or contacting us at info@accenous.com. If you believe your rights have been infringed, you have the right to lodge a complaint with the relevant Data Protection Authority.

13. ACCEPTANCE OF THIS POLICY

By using the Accenous Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Policy, please refrain from using our website and mobile applications. We reserve the right to update this Policy, and continued use of our services constitutes acceptance of any revised terms.

14. CONTACT

For questions or comments regarding this Privacy Policy, please contact us at info@accenous.com.

15. AMENDMENTS

We may update this Policy periodically, and we will notify you of significant changes through our website or email notifications where applicable.

16. FURTHER INFORMATION

For more information about our data practices or this Privacy Policy, please contact our Data Protection Officer at the provided contact details.

Contact no: +91 9789275875

Email: info@accenous.com

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